Refund and Returns Policy

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1. General Information

At weaenglish.com, we strive to provide high-quality educational content and services. However, if you are not satisfied with your purchase, we offer a transparent refund and return policy to ensure a smooth resolution.

2. Refund Eligibility

We offer refunds under the following conditions:

Digital Products (Courses, E-books, Memberships): Refunds are available within 7 days of purchase if you have not completed more than 20% of the course or accessed downloadable content.
Subscription Plans: You can request a refund within 7 days of the initial subscription payment. Renewal payments are non-refundable.
Live Classes or One-on-One Sessions: Refunds are available if the cancellation is made at least 24 hours before the scheduled session.

3. Non-Refundable Items

The following items are non-refundable:

Completed courses or lessons.
Downloaded digital products.
Subscription renewals (unless there was an error in billing).

4. How to Request a Refund

To request a refund, please contact us at [your email/contact form link] with:

Your order details (email and transaction ID).
The reason for the refund request.
Any additional relevant information.

Once we receive your request, we will review it and respond within 5 business days. If approved, the refund will be processed to the original payment method within 10 business days.